Frequently Asked Questions
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Health plans which we accept:
Not covered by any of these plans? Contact us and we will find the best solution to suit you.
What is an osteopath?
Two types of fully licensed physicians are recognized in the United States: D.O.s (osteopathic) and M.D.s (allopathic). Both D.O.s and M.D.s can practice medicine in fully accredited and licensed hospitals and medical centers, prescribe medications and perform surgery. They both may be primary care practitioners or specialists.
D.O.s practice a whole person approach to health care and understand how all the body’s systems are interconnected and how each one affects the others. Instead of treating specific symptoms, osteopathic physicians concentrate on treating you as a whole. This whole body view allows D.O.s to take a more "holistic" approach to medical care, helping patients identify and evaluate their personal health lifestyles, take more responsibility for their well-being, and change unhealthy patterns.
What can I expect at my first appointment?
Dr. Wand will review your questionnaire and medical records, take an in-depth history, complete a physical examination and may order lab testing. Dr. Wand is happy to address your questions; the initial appointment is designed to help educate and empower patients to make healthy lifestyle decisions.
Does Dr. Wand accept insurance?
Dr. Wand does not contract with any insurance companies or with Medicare therefore, payment is due at the time of visit. He is considered an out-of-network provider. Please contact your insurance company directly to find out what your out-of-network coverage is concerning an office visit and laboratory testing.
How do I schedule an appointment?
Please call our office directly and we will mail you a new patient questionnaire to complete prior to your first visit.
Where can I get blood tests done?
In most cases, we use the lab services at Quest Diagnostics and Lab Corp., but patients may also choose to have blood tests done at their primary doctor’s office.
I have a kit to do at home. What do I do with it?
First, read the patient instructions inside the kit and make certain that you have all the components you need to complete the kit. Complete the requisition form with all pertinent information. Omitting information may cause a delay in processing your results. Most urine tests are a first morning urine collection, and may have dietary restrictions a few days prior to doing the test. These will be indicated on the instruction pamphlet. The stool tests can be done at any time and generally should be done off antibiotics, antifungals and probiotics unless Dr. Wand has instructed differently. Once your sample has been collected, most kits have a Federal Express shipping bag included that is to be used to transport the specimen to the lab. It is very important that you follow the directions for preparing the specimen for transport so that all safety precautions are taken to ensure proper handling. Make sure to include the requisition in the box with your specimen and your payment if one is required. The test results are generally available in approximately two weeks. Need additional information? Visit www.gdx.net.
How long will it take to get my results back?
Most lab results are available in approximately two weeks. Our staff will call you to schedule a follow-up appointment to review your lab results and discuss your treatment options.
When do I see Dr. Wand again?
Once all your lab results are back, we will call and schedule a follow-up appointment with Dr. Wand to discuss your lab results and treatment options. If you are on a treatment plan and are making progress, there is no need to see Dr. Wand except for an annual visit. Should you not be improving, or if you experience a change in your health condition, Dr. Wand will want to see you to discuss other treatment options.
Why do I need a follow-up appointment?
The success of a patient’s treatment plan is largely dependent upon his/her compliance. When patients understand the importance of their lab results, it is easier to comprehend and follow their treatment plan. Dr. Wand partners with patients to assist them on the road to recovery and to learn how to stay healthy and avoid frequent medical appointments.
Can I do a telephone appointment?
Yes, telephone appointments are available for established patients and are charged at the same rate as an in office appointment. Patients pay by credit card at the time of the appointment. Please note that some insurance companies do not cover telephone appointments
Dr. Wand has recommended supplements. Where do I start?
Generally, it is recommended that you start one supplement at a time and with children in a reduced dose. Take one supplement over 3-5 days before starting the next supplement. The reason for this is to ensure that you or your child tolerates the supplement or medicine well. Document when you add in each supplement so you can observe positive or negative reactions. If you start too many therapies at once you have no way of knowing which supplement or medicine is causing a reaction.
Why can’t I just take one or two supplements – why so many?
If testing reveals inadequate nutrient levels, supplementation to correct these levels needs to be more specific and individualized to address each deficiency.
Where can I get my supplements?
Midwest Wellness Center sells some supplements in our office, we also have patient accounts set up with various nutraceutical companies where patients can order directly. If patients purchase supplements in our office or from Nutri-Dyn, they receive a 15% discount. Patients may always purchase supplements from other sources. Dr. Wand recommends that any products patients use are GMP (Good Manufacturing Practices) certified.
What does GMP mean?
GMP means Good Manufacturing Practice. It refers to an internationally recognized system of quality control that monitors every step of the manufacturing process ensuring that the delivered and final product is absolutely 100 percent of the highest quality possible, safe for consumption and not contaminated.
Why don’t I take my vitamins or medications before lab tests?
Dr. Wand prefers to test your levels without supplementation or medication on the day of your lab test to determine how deficient you may be or how well your body is absorbing nutrients on its own. This helps him to prescribe the correct dosage for you. Taking your medication or supplements the day of your lab testing may give an elevated test result and an incorrect reflection of actual deficiencies.
How do I submit receipts to my insurance for reimbursement?
At the end of your visit you will receive a receipt with procedure and diagnostic codes that will be used by your insurance company to determine if your visit is a covered service. The receipt will include Dr. Wand’s tax ID and NPI numbers. These are needed for reimbursement from your insurance company. Most insurance companies require a form to be submitted along with your receipt. We encourage you to contact your insurance provider for information on how to complete the claim form and where to send it for reimbursement. Keep a copy of the forms and receipt that you submit to insurance. Your insurance coverage is an agreement between you and your insurer. We are unable to determine if you will receive a reimbursement for your visit.
How do I give Methyl B12 injections to my child?
There is a website at www.drneubrander.com where you can find videos that show how to administer Methyl B12 injections along with other helpful information.
Whom do I call for prescription refills?
Check with your pharmacy first to see if you have refills available. If there are no refills left, have your pharmacist fax a medication request to us at 952-252-0603 or call our office. Please do not wait until you are out of the medication to call the pharmacy. If you are on a prescription ordered by Dr. Wand, he must see you annually.
Does Dr. Wand give discounts?
Dr. Wand extends a 25% discount to seniors over the age of 65, cancer patients, active duty military personnel and families where three or more members are seen within a year.